Privacy Policy

SpinWell Home, LLC (“SpinWell,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit spinwell.com or make a purchase, how we use it, and the choices you have.

Information We Collect

• Information you provide: name, email address, shipping address, and phone number when you place an order, sign up for our newsletter, or contact support.
• Order details sent via WhatsApp: we currently take orders through a pre-filled WhatsApp message that you review and send from your own device — it includes the items, quantities, and contact details you entered at checkout. That message and the resulting conversation are handled through WhatsApp, which is operated by WhatsApp Ireland Limited / Meta. We do not collect payment card details through the Site.
• Automatically collected information: IP address, browser type, device information, pages viewed, and referring URLs, collected via cookies and similar technologies (e.g. analytics pixels), when enabled.
• Order and support history: details of products purchased, warranty claims, and communications with our support team.

How We Use Your Information

• Processing and fulfilling orders, including shipping and customer support
• Sending order confirmations, shipping updates, and warranty/return communications
• Sending marketing emails when you've opted in (with an unsubscribe link in every email)
• Improving our website, products, and customer experience
• Detecting and preventing fraud
• Complying with legal obligations

Cookies & Analytics

We use cookies and similar technologies to keep your cart working across visits and, where enabled, to understand aggregate site usage through analytics tools. You can disable cookies in your browser settings, though some site features (like the shopping cart) may not work correctly without them.

Sharing Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business, such as WhatsApp/Meta (order messages), shipping carriers, email delivery, and analytics providers — bound by contracts limiting their use of your data to providing services to us. If we add an on-site payment processor in the future, it will be listed here.
• Legal authorities when required by law, court order, or to protect our rights, property, or safety.

Data Retention

We retain order and account information for as long as needed to fulfill the purposes described in this policy, including tax and accounting requirements, and to resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain data uses (including targeted advertising and sale of data, under laws like the California Consumer Privacy Act). To exercise any of these rights, email our support team. We will respond within the timeframe required by applicable law.

Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.

Contact Us

Questions about this policy? Email our support team or write to us at our mailing address.